Privacy Policy

1) Information we collect

Information you provide

• Contact details (such as name, email, phone number) when you fill out forms or contact us.
• Account information (such as username, password) if you create an account.
• Payment information (such as billing address) if you make a purchase. Note: we typically do not store full card details; payments are processed by our payment providers.
• Content you submit (such as messages, files, or feedback).

Information collected automatically

• Device and usage data (such as IP address, browser type, pages visited, and timestamps).
• Cookies and similar technologies used to remember preferences, measure performance, and improve the Service.

2) How we use your information

• Provide, operate, and maintain the Service.
• Respond to requests and customer support inquiries.
• Process transactions and send related notices.
• Improve the Service, including analytics and performance.
• Send service-related messages (e.g., security updates).
• Send marketing communications where permitted, and you can opt out at any time.
• Detect, prevent, and address fraud or abuse.
• Comply with legal obligations.

3) Legal bases (EEA/UK)

If you are located in the EEA or the UK, we process personal data under the following legal bases, depending on the context:

• Contract: to provide the Service.
• Legitimate interests: to improve and secure the Service.
• Consent: for optional cookies or marketing (where required).
• Legal obligation: to comply with applicable laws.

4) Cookies

We use cookies and similar technologies. You can control cookies through your browser settings and (where available) our cookie banner. Disabling cookies may affect some features.

5) Sharing your information

We may share information in the following circumstances:

• Service providers that help us run the Service (e.g. hosting, analytics, email delivery, payment processing).
• Business transfers in connection with a merger, acquisition, or sale of assets.
• Legal requirements if required to comply with law, or to protect rights, safety, and security.
• With your consent when you ask us to share.

6) International transfers

Your information may be processed in countries other than your own. If required, we use appropriate safeguards for international data transfers (such as Standard Contractual Clauses).

7) Data retention

We keep personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

8) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

9) Your rights

Depending on your location, you may have rights such as access, correction, deletion, objection, restriction, and data portability.

To exercise your rights, contact us at: hri@hidrorubber.com.

10) Children's privacy

The Service is not directed to children under 13 (or under 16 in some regions), and we do not knowingly collect personal information from children.

11) Third-party links

The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

12) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version and update the “Last updated” date above.

13) Contact us

If you have questions about this Privacy Policy, contact:
Hidro Rubber Ibérica S.A.U.
31770 Lesaka, Spain
hri@hidrorubber.com